1.1 These General Conditions of Sale (hereinafter referred to as "General Conditions"), regulate only the contractual relations between customers LoShopdiCamilla.net site (hereafter referred to as "Customer") and the seller LoShopdiCamilla.net, belonging to the company likEcommerce S.r.l.S., based in Milan, Via Chianciano 3, 20161, which is registered with the Register of Companies of Milan under number 09392070968; intra-community VAT IT09392070968 (hereinafter referred to as "likEcommerce").
These General Conditions, drafted in compliance with the rules laid down in Chapter 1 of the New Consumer Code, are the only ones to be applied and replace all other conditions, except in the case of express written consent. likEcommerce may be under an obligation to amend some of these provisions; We therefore suggest customers to read the General Conditions at each site visit LoShopdiCamilla.net (hereinafter referred to as "the Site"). These amendments are binding as of the start line, and do not apply to contracts concluded before that decision. Every purchase on the Site is subject to the General Conditions of Sale applicable to the order date. likEcommerce is confident that, once validated the order, the Clients have read and unconditionally accepted the Conditions of Sale. Customers undertake to respect the General Terms and Conditions of Use detailed on it.
2. Features of the Goods and Services
Goods sold and services provided through the website LoShopdiCamilla.net are produced by third parties exceptions clearly marked. Where possible likEcommerce will indicate the name of the producer and the website address of the manufacturer or the distributor of the products on LoShopdiCamilla.net. Goods and services as much as possible accurately illustrated by descriptions and images. If the customer deems insufficient the information on LoShopdiCamilla.net site may refer to the manufacturer / distributor site for any further information and, in any case, can contact the assistance of LoShopdiCamilla.net customer service at the address indicated in the appropriate section of the site Internet.
3. Execution of an order
To execute an order on the Customer Site have 2 different possibilities:
- Via the Internet on the site: www.LoShopdiCamilla.net - 24 hours 7 days a week 00:07
- By phone at 393 823 4037 (cost of your service provider) Monday through Friday from 14:00 to 18:00.
The use of the internet LoShopdiCamilla.net site by the customer is free of cost. The costs that the customer may incur for the navigation of the site can be attributed exclusively to the internet connection used, therefore the costs of the service provided by their suppliers.
The Customer orders are fulfilled within the limits of the quantity of available products. In case of unavailability of a product the price of that product will be refunded within a maximum of 15 days from the date on which the payment was made.
In cases where only some of the products ordered are not available, likEcommerce is committed to immediately ship the products available and undertake to pay the delivery costs related to the shipment of the remaining products. In the case where the unavailability of the product is due to a final cessation of production of the same by the manufacturer, likEcommerce propose to the customer a quality product and equivalent price. In case of refusal by the customer, likEcommerce will reimburse the unavailable product. If the customer wishes to return the product based on the conditions provided for in Article 8 (retraction time - money back), the expenses will then be borne by likEcommerce.
The sale prices listed on the site are expressed in Euros (€) and include VAT but exclude delivery costs. The delivery costs are the responsibility of the Customer and are charged at the end of the order in addition to the selected products.
likEcommerce reserves the right to change prices at any time, but is equally committed to apply the prices indicated on the site at the time of order.
In the case of displaying a wrong price and / or manifestly ridiculous, for any reason (computer bug, manual error, technical error ...), the order will be canceled, even if the initial validation.
6. Methods of Payment
The LoShopdiCamilla.net site offers its customers the opportunity to pay for their purchases in different ways:
Recharge your Postepay
LoShopdiCamilla.net uses for payments of its customers with two different platforms credit cards that allow you to safely carry out all payment transactions: IWSmile and PayPal.
LoShopdiCamilla.net uses the online payment platform with a credit card provided by IW Bank, Bank of the UBI Group, called IWSmile. Through this platform, customers can make payments by credit card (Visa, Mastercard) by connecting to the bank's website with the "Secure Socket Layer" system provided by IW Bank, which allows the encoding of your banking information when transmitted over the network.
LoShopdiCamilla.net it is also associated with PayPal to ensure secure payments.
likEcommerce offers its customers a number of payment by exploiting the security of PayPal platform: credit card (Visa, Mastercard, American Express), PayPal account.
You can also pay by bank transfer: the information needed to make the payment will be delivered to the customer together with the order confirmation.
As for the payment by credit card, payment after the confirmation of the order, provided they have obtained authorization from the relevant banking organizations, without which the order is void. The online payment by credit card is made through the "Secure Socket Layer" system provided by PayPal, which allows the encoding of your banking information when transmitted over the network.
We ask our customers to note that, in case there are suspicions of fraud relating to a specific payment, the latter may be canceled without notice.
If automatic alert triggered by information regarding your order, our fraud prevention service will ask you additional information and supporting documents (such as the copy of ID card, proof of address, ...) on the basis likEcommerce of which will validate or cancel your order.
In these cases and in any case in order to ensure the delivery of the order within the prescribed time, advise the customer to specify a phone number to which it will be easy to reach and confirm the information entered or to postpone the required documents as soon as possible .
7. Shipping and Delivery
Products purchased on the Site can be delivered throughout Italy, including the islands.
The order will be delivered to the address indicated in the order. likEcommerce fails to deliver to PO Boxes.
If the item is available in storage, the anticipated delivery date is determined by all of the following 2 items:
Shipping time (minimum 48 hours): reliability verification of the information provided at the time of the account balance (v. Article 6) + order preparation + management / the neck / s by the carrier
the delivery time by the carrier neck.
Ulisse offers you various delivery methods: For more information, please see the delivery section
Upon receipt of the order, likEcommerce advises customers to verify that the products comply with the order, and to indicate if they are damaged, any anomalies found on the delivery form as handwritten and countersigned reserves.
Without prejudice to applicable legal guarantees, likEcommerce advises customers to address their reservations as soon as possible:
- By post to the following address: Ulisse Quality Shop Massimo Candian, Customer Service LoShopdiCamilla.net, Via Chianciano, 3-20161 Milan, Italy
- By fax (+39 02 99989293)
- By e-mail via the contact form.
In case of non-receipt of a parcel on time, the customer will be invited to report such malfunction at likEcommerce so that it will conduct an investigation. This could take several days.
8. Right of withdrawal. Money Back
The customer can always cancel the contract in the manner and within the terms provided for in Chapter 1 of the New Consumer Code.
Law and withdrawal methods are clearly indicated in the relevant section of the website
To exercise the right of withdrawal is necessary to inform likEcommerce, within 14 calendar days of receipt of goods, of the intention to terminate the contract. From that date, the customer has 14 days to return the items for which it intends to exercise this right, filling in the good of return appropriate (if you do not have the good of return click here, selecting "Money Back") .
The return costs of the product are the responsibility of the customer.
The right of withdrawal is lost if the returned product is not intact, that in the event of:
missing original packaging
the absence of integral elements of the product (accessories, cables, instruction manuals etc)
of the product for reasons other than transportation.
LoShopdiCamilla.net proceed to re-credit the order transmission relative to the cost of goods shipped within 15 days.
LoShopdiCamilla.net consequently reject any Product not packed, as well as products for which they have not been already paid by the customer the cost of returning.
9. Return of products
To send back one or more products, follow the instructions in section Returns.
The return will be made through a courier chosen by the customer or can be run by likEcommerce: the customer can choose the appropriate refund mode believed to also be adopted on the basis of relative cost.
We highly recommend that you make the product through a service that allows the tracking of the shipment and possibly to sign with the carrier insurance for the commercial value of the returned products, to protect themselves from risks of loss or damage.
We invite you to make your products to the address shown on your return form.
10. Product Warranties
The products offered for sale on the site are accompanied by different types of commercial guarantees defined below. Please note that the subscription by the customer of such commercial guarantees does not affect the application, for any item sold by likEcommerce on the Website of the legal guarantee of conformity in accordance with the following legal conditions.
According to the legal guarantee of conformity, likEcommerce undertakes to deliver an order in conformity with the sales contract and to respond to any lack of compliances identified at the time of delivery.
To conform to the contract, the product shall:
match the description on the Site at the time of order;
be fit for any use to which he regularly used products of the same type or to any other special use sought by the Customer, of which likEcommerce was informed and who has formally agreed;
demonstrate the quality and performance which are normal a product of the same type and which the consumer can reasonably expect, given the nature of the product and the features described on the Site.
In case of lack of conformity is ascertained, it will be necessary to restore the conformity of the defective product, with no cost to the customer.
It points out that this legal guarantee covers any lack of conformity expressed within a period of two years from the date of delivery of the order.
Whatever the problem is the product in question, we may want to return it accompanied by the return in good downloadable Returns section.
It also points out that the legal guarantee may not apply or apply only partially in the following cases:
The repair of damage caused by a cause external to the product (eg accidents, shock, lightning, power surges, oxidation, presence of sand ...)
An error of the resulting customer, for example, by use or installation not in accordance with manufacturer's specifications,
A use of the device to be harmful to its maintenance,
Any lack of conformity of the customer is aware of this when placing your order.
commercial guarantees provided by product manufacturers (defective product):
In addition to the legal guarantees, some goods sold on the Site are provided with a manufacturer's warranty, with validity and duration differ depending on products and brands.
Generally, manufacturer warranties do not cover:
- The replacement of consumables (batteries, bulbs, fuses, wear of recording heads or reading ...);
- Abnormal use or non-conforming products;
- Damage due to the intervention of a repairer not authorized by the manufacturer;
- Damage caused by external effects device (eg accidents, internal or external shock, lightning, power surges, oxidation, presence of sand ...).
The customer is then asked to see the user manual provided with careful with the products and the exact terms of the manufacturer guarantees that the products in question are possibly provided.
In any case, likEcommerce can not be held responsible for any manufacturer's refusal to enforce its guarantee for the reasons mentioned above.
In the case in which the manufacturer's guarantee does not apply, the manufacturer will proceed to a quotation. The manufacturer may require the payment of administrative expenses in the event that the customer should ask for the return of the product without repairs proposed by that quote. In this case, the customer can also leave your own product without additional expenses.
The customer has three months to approve or reject the budget and pay off any amount due. After this time, the budget will be deemed rejected and the material as abandoned. In that case, no refund will be requested.
The After Sales Service can not guarantee the customer more than two consecutive deliveries for each product. In case of a double failure to deliver (neck refused, delivery impossible ...), the product will be left available to the customer at the Logistics Center of likEcommerce for 3 months. After this time, the material will be considered as abandoned. likEcommerce may use them in full and absolute manner, and proceed to its destruction. In that case, no refund will be requested.
10. Disputes and responsibilities
likEcommerce can not be held liable for damages resulting from misuse of products sold on the Site.
Although the products sold on the site possess the characteristics of which comply with professional use, likEcommerce does not have a vocation to sell the products to professionals.
11. Comments, criticisms, communications
All opinions of customers sent to Table are monitored and moderated by the marketing likEcommerce. In the event that such opinions are contrary to law or morality (abusive publicity, defamatory intentions, insults, improper comments ...) likEcommerce reserves the right to reject or modify the opinion in question.
12. Personal Data Protection
Tell us the information is essential for processing and delivery of orders, as well as for the preparation of invoices and guarantee contracts; their lack involves the cancellation of your order. By registering on the Site, you commit to provide truthful and authentic. The communication of false information is contrary to these general conditions as well as the conditions of use on the Site.
In accordance with Italian law likEcommerce is authorized to collect, process and use your personal information. The data are undergoing processing by computer.
Please note that, as a customer, you can, at any time, request to likEcommerce to provide information regarding your personal data and ask to modify, by contacting our Customer Service.
In case acceptance when creating your account on the site, likEcommerce will send you information on specific and limited promotional operations.
Remember, too, which might be requested at any time, stop sending these emails by clicking here or the link provided for this purpose, placed in the footer in each email sent by us.
Know that, in this process, likEcommerce is the only person to hold your personal information.
Remember, too, that cookies record certain information contained in the disk space of your computer. Such information is used to create statistics on the number of site visits and to propose personalized offers based on the articles you have already selected during your previous visits. A warning window will ask you, in advance, if you want to or not to accept these cookies. Remember that these cookies do not contain confidential information that concern you.
13. Intellectual property
The totality of the likEcommerce Site content (illustrations, texts, descriptions, brands, images, videos) is the property of likEcommerce, its employees and / or partners. All reproductions, partial or total, of the contents of the site, by any process and on any media, must be the subject of prior and express authorization of likEcommerce. All information, content, practices and software offered by our services are protected by Italian and international laws governing intellectual property and copyright. Board can not grant permission to copy, publish and / or distribute the various contents to the people who do not hold the intellectual property rights. All fraudulent use of such content will be considered as crimes of counterfeiting, severely punished by the Code of Intellectual Property. Table will in no circumstances be held responsible for the breach by one or more users of the rights held by third parties and perpetrated because of the activities of the same on the Site.
For any controversy involving LoShopdiCamilla.net site will be settled by the Court of the place of residence.