Shipping, delivery and withdrawal

Packing the goods

Lo Shop di Camilla guarantees maximum care and professionalism in the packaging of the products, guaranteeing the minimum risk of receiving the damaged goods. Lo Shop di Camilla, with the main aim of preserving the environment by avoiding unnecessary waste, will use recycled and / or used cartons for the shipment of its products. This will allow Lo Shop di Camilla, among other things, to contain costs, favoring the application of further competitive prices for its customers. For this reason, without prejudice to the packaging of particular items, no cost is charged to the customers of Lo Shop di Camilla for the packaging of the products.

Shipment tracking

All registered customers who purchase on the Camilla shop will be notified by e-mail of the shipment of the goods and will be given the code necessary to monitor the shipment on the website of the courier used for the shipment.

Couriers

The choice of the courier used for shipping the goods is made on the basis of the weight of the products purchased and the destination of the goods, by the Customer during the order and subsequently by the Camilla Shop. The preference expressed by the Customer, without prejudice to the related cost, is not binding for the Camilla Shop which, in the sole interest of the customer and for the quality of the service, may decide to entrust the shipment of the goods to a courier of his choice. The change of the courier with respect to the preference expressed by the Customer in no case entails additional costs for the latter. Shipping costs will be charged to the Customer as specified in the order and without prejudice to the cases and / or items for which Camilla's Shop decides to offer the delivery and shipping service free of charge. In the event that the carrier takes on any role directly from the Customer, the Camilla Shop will not be responsible for the loss and / or damage and / or damage to the goods from the moment of delivery of the goods to the carrier at our warehouses.

Estimated delivery times

The deliveries of the goods normally take place within 3 days maximum (Saturdays, Sundays and holidays excluded) from the date of shipment of the goods, which can take place as soon as the order is ready. If the goods are available in stock, the order is prepared for shipment in 24/48 hours maximum starting from the communication of payment. Delivery times may vary due to force majeure, due to the particular traffic and road conditions in general, by an act of the Authorities. Any delays in delivery, if known to Lo Shop di Camilla, will still be promptly communicated.

Elements that influence delivery times are the total weight of the goods, the type of goods ordered, the type of shipment chosen and the destination. When defining the order procedure, it is possible to choose the preferred courier: as already highlighted, this preference will be respected but will not be binding for the Camilla Shop.

Delays during the delivery of the goods can occur for multiple reasons, first of all the insufficient or inaccurate indications on the destination address of the goods and / or the lack of a telephone number to be provided to the courier to facilitate the delivery of the goods and communications in case of difficulty by the carrier. The Camilla Shop and its Customer Care service will always be available to the customer to interpret their needs and requirements and to welcome their advice.

International shipments

The Camilla Shop offers its customers an International Shipping service through the use of the best couriers. The international shipping service does not reach all the countries of the world but only the places indicated below. It is possible that the shipment of some products, due to the fragility (aquariums, glass tanks), the weight (stones, sea salt, sand), the size (furniture for aquariums), may be impossible, particularly complex and / or expensive and in any case does not allow the Shop of Camilla to guarantee a safe and integrity of delivery of the goods: in these cases the Shop of Camilla will be able to cancel the order by promptly informing the Customer and refunding any sums paid by them for the purchase of the goods. To ascertain the availability of the service, we therefore advise the international customer to contact our Customer Care by email before making the purchase if it relates to products with the characteristics indicated above.

The countries reached by the service at the moment are:

all the countries of the European Union
Albania, Turkey, Serbia, USA, Canada
 

Shipping cost

Shipping costs depend on the courier chosen for transport and are determined in varying degrees by weight. The calculation of the shipping cost does not only depend on the factory weight of the products purchased but also on the volumetric dimensions of the shipping package. Therefore the weight indicated for the various products on sale on the site must be considered as shipping weight and not as factory weight. The combination of the factors described determines the cost of shipping. The costs relating to particular items (particularly heavy and / or bulky and / or fragile) and / or to particular destinations (Ex: disadvantaged locations, international transport, etc.) may follow different rules than those described here.

Shipments that exceed 30 kg and / or particularly bulky: will be determined in the same way as described above. If particular difficulties arise which do not allow the Camilla Shop to conclude the delivery service with the expected quality and / or temporal standards, the Camilla Shop will promptly contact the customer to illustrate the problem that has arisen and agree on the best solution to your liking.

International shipping: Lo Shop di Camillap offers its customers an International Shipping service with the best couriers. The international shipping service does not reach all the countries of the Mndo but only the locations indicated in the specific section of this area. Shipping costs are determined similarly to those of national shipments; rates and weight brackets also vary according to the destination of the goods. Should the cost of shipping prove to be particularly onerous for the Customer, the Camilla Shop will be able to cancel the order by promptly informing the Customer of the problems that have arisen.

Delivery time: 3 days, excluding Saturdays and holidays.

Free Shipping Offer

The commercial conditions set by Camilla's Shop from time to time may provide for the offer of free shipping for all shipments that exceed the sum set by the current promotion and communicated with special advertising banners published on the website. It is possible that the current promotions relating to the shipment of the goods do not include some items whose shipment is particularly complex and / or expensive. For these cases, a specific communication will be given.

Unless expressly stated otherwise, free shipping is not foreseen for International Shipping; orders placed in disagreement with this forecast will be canceled by Camilla's Shop unless the Customer decides to integrate any payment made with the necessary shipping costs.

Withdrawal and Return of the Goods

As indicated more generally in the General Conditions of Sale, the Customer can always withdraw from the contract in the manner and within the terms provided for in Chapter 1 of the New Consumer Code: the Customer who purchased on the website www.loshopdicamilla.net, pursuant to of the current legislation has the right to withdraw without any reason, within 14 days. This deadline starts in principle from the day on which the customer or a third party, other than the carrier and designated by the customer himself, acquires physical possession of the goods.

To exercise the right of withdrawal, it is necessary to inform the Camilla Shop, within 14 calendar days of receipt of the goods, of the intention to withdraw from the contract. This deadline starts in principle from the day on which the customer or a third party, other than the carrier and designated by the customer himself, acquires physical possession of the goods.

To facilitate the customer as much as possible and in derogation from the legal provisions above, www.loshopdicamilla.net has extended the right to return the products purchased on the Site to 30 days.

To exercise the right of withdrawal, it is necessary to inform Lo Shop di Camilla, within 30 calendar days of receipt of the goods, of the intention to withdraw from the contract. From that date, the customer has 14 days to return the items for which he intends to exercise this right, by filling in the appropriate withdrawal form (for any difficulty related to the withdrawal, you can contact our customer service).

The right of withdrawal is lost if the returned product is not intact, or in the case of:

  • lack of the original packaging
  • absence of integral elements of the product (accessories, cables, instruction manuals etc)
  • damage to the product for reasons other than transport.

Lo Shop di Camilla will proceed with the transmission of the re-credit order relating to the cost of the goods shipped within 15 days.

Lo Shop di Camilla will consequently reject any unpacked returned product, as well as products for which the return costs have not been fully paid by the Customer.